Testimonials

Proud to be supplying to leading NHS Trusts in the UK

At Sonic Labs we have the pleasure of working with some of the largest and most experienced audiology departments in UK NHS and Private Hospitals. We always appreciate their feedback on our products and services. This page shows a few comments we have received from our current customers.

Royal National Throat Nose and Ear Hospital (RNTNEH) – Supplied by Sonic Labs since 2007

The standard of service we have enjoyed has been excellent. Sonic Labs have been able to provide us with a high quality product at an excellent price. They offer a full range of earmoulds and modifications in all materials, including various shores and heat cures which are vital for many of the complex cases we deal with. Their turnaround times are excellent and any delays are clearly detailed back to us and kept to a minimum; plus any minor errors are rectified immediately, through their excellent customer care. Their knowledge and experience is often of benefit to us in discussing various materials and options to suit our patients’ needs. I can honestly say that I would whole-heartedly recommend Sonic to other organisations without hesitation.

Robert Hood, Team Leader Adult Aural Rehabilitation & Hearing Aid Centre, RNTNEH

The Lotus hearing Aid Centre – Supplied by Sonic Labs since 2007

We have had the pleasure of dealing with Sonic Labs since it opened in 2007. At all times, they have provided my patients with excellent quality moulds. There have been occasions where the shape of a patient’s ears has proved difficult. When this has happened, Sonic invited us to their Labs, even on a Sunday, to get advice for the best options for the patient. Sonic Labs go the extra mile and I have no hesitation whatsoever in recommending their professional services.

Nathan Gluck, Manager, The Lotus Hearing Aid Centre

Frimley Park Hospital NHS Foundation Trust - Supplied by Sonic Labs since 2010

Our department has been using Sonic Labs as our regular ear mould provider for the past 18 months and can attest to their excellent service! The quality of their ear moulds is high, the turnaround is very fast and their invoicing is prompt, precise and clearly outlined. On top of that I find their customer service friendly and approachable and therefore recommend Sonic Labs highly.

Charlene Coetzee, Audiology Team leader, Frimley Park Hospital NHS Foundation Trust

Bath and North East Somerset Community Health and Care Services

We have been very pleased with the quality of service received since we started using Sonic Labs as our sole earmould provider. The speed at which the moulds are returned to us has been a great help in improving the efficiency of our service. We have always been able to find a suitable style of mould and material from their extensive range to suit our requirements. What is especially helpful is being able to discuss difficult ear cases direct with the technicians and we have been very grateful for the advice given and have, in some cases, been sent multiple mould samples to try. Highly recommended!

Lynn Sheppard – Chief Audiologist – Bath and North East Somerset Community Health and Care Services

Mills & McKinney Hearing Practice Ltd

Sonic have always provided moulds of exceptional quality, with a very quick turnaround time. They have an excellent selection of different styles and materials and are always happy to give advice when needed. Customer service is excellent, and Sonic is exceptionally responsive to any special requests. I have no hesitation in recommending them.

Catherene McKinney (Mills & McKinney Hearing Practice Ltd).

The Royal Free Hospital – Supplied by Sonic Labs since 2008

Sonic Laboratories Ltd has provided the Audiology Department at The Royal Free Hospital with an excellent service since 2008. Their very competitive prices, quality of materials, fast turnover time and kind approach to customer services have been far superior to other companies we have employed in the past. Their work has been a major factor in achieving our 18 weeks target success. I can confidently recommend Sonic Laboratories Ltd as a solid and reliable supplier, and experts in their field.

Raul Garcia Medina, Chief Audiologist, The Royal Free Hospital

The Royal Free Hospital – Supplied by Sonic Labs since 2008

We have been using Sonic Labs for at least the last 10 years. From the product quality to the customer service, they have always excelled. When it comes to “off catalogue” requests, there product and material knowledge proves invaluable. We have tried the competitors but always come back to Sonic Labs.

Mitch Chandler, Chief Audiologist, Royal Free London NHS Foundation Trust

Barnet & Chase Farm Hospitals NHS Trust - Supplied by Sonic Labs since 2008

I am very impressed with the quality of the moulds we receive from Sonic Labs, a view echoed by the comments from our patients. In addition, the levels of customer service are exemplary.

Mark Newman, Audiology Deputy Manager, Barnet & Chase Farm Hospital

East Kent Hospitals University NHS Foundation Trust - Supplied by Sonic Labs since 2010

EKHUFT Audiology service use Sonic Labs as our only earmould manufacturer. Patients and staff noticed the difference in quality over our previous manufacturer straightaway and the rate of re-impressions and re-makes has significantly reduced. The customer service from Nathan and his colleagues is outstanding, any faults and mistakes are rectified immediately and turnaround times are good. I would recommend Sonic Labs to any Audiology service.

Ele Miachi – Deputy Head of Audiology – East Kent Hospitals University NHS Foundation Trust

East Kent Hospitals University NHS Foundation Trust - Supplied by Sonic Labs since 2010

EKHUFT Audiology Services have used for Sonic earmoulds for many years as they consistently provide excellent quality, attention to detail, value for money products with innovative materials and good turnaround times. Their customer Service listens and reacts with a polite efficiency and therefore if tendering for an ear mound manufacturer I would strongly recommend Sonic.

Tina Beckham – Clinical Head of Service for Surgical Acute Audiology – East Kent Hospitals University NHS Foundation Trust

We at the Adult Rehabilitation Department at Royal National ENT Hospital have worked with Sonic laboratories for over 5 years. During this time, we have been consistently impressed with the organization’s commitment to excellence in the field.

Sonic Laboratories boasts a wide range of products that are of exceptional quality. The patient moulds they provide ensure a comfortable fit for patients. This commitment to both quality and comfort sets Sonic Laboratories apart in the market.

One noteworthy aspect of Sonic Laboratories is their remarkable service delivery and turnaround time. For standard moulds, the processing time is incredibly fast. From the moment they receive impressions, orders are swiftly processed within the same week. The efficiency of their operations is truly commendable, with the completed moulds consistently returned within the month. They also offer a service where all our impressions are now scanned, so if a patient does lose their hearing aids then having the impressions scanned makes it much faster for us to be able to replace their hearing aids.

The customer service experience with Sonic Laboratories is equally commendable. The team is known for being not only helpful but also responsive. Email communications are handled with a sense of urgency, and any queries or concerns are addressed promptly. Additionally, the availability of telephone support adds an extra layer of convenience for seamless communication.

Shivani Dattani, Adult Lead Audiologist. Royal National ENT & Eastman Dental Hospitals

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